How often do you launch new products?

Every single week! Our launches go live on the website each Thursday at 9:00 am MT. Check the weekly launch section of our site to see the latest arrivals. We always announce new launches on Instagram and in our email newsletter so our customers know when new products are coming in the shop. 


Will sold out prints be restocked?

Restocks are based on popular demand and availability. We try to keep our inventory fresh and constantly changing, but also to keep the most popular colors in stock. Depending on inventory, some prints can sell out very quickly, so if you love something, don't wait!


What is your return policy?

See our shipping and return policy.


How quickly will my order ship?

We typically process and transfer orders to the shipping carrier within 1-5 business days of purchase.


My tracking says delivered, but I don't have my order. What do I do?

In an effort to keep shipping charges low for our customers, we have partnered with DHL and USPS. We find that these are reliable and efficient carriers. However, tracking information is often off by a day or two. We find in 99% of these cases that the order arrives within 1-2 days of a delivery notification.


Do you offer any discount codes?

Yes! Sign up for texts and emails by scrolling to the bottom of our website, and we'll send you exclusive discount codes from time to time that are only available to our subscribers. You will also get early access to our weekly releases!


Can I pick up my order if I live in Utah?

Yes! We are now offering local pickup at our warehouse in Orem from 9am - 4pm, Mon-Fri. Just select "local pickup" at checkout and you will receive an email when your order is ready for pickup. The email will have the address and instructions for pickup. Please note that we do not accept returns or exchanges at this location. 


How do I add a gift note?

There are two places you can add a gift note. The first is in the mini cart that pops up on the right side of the screen, and there is a field to leave a note at the bottom of that popup (you might have to scroll down). The second place is at the checkout page > click on the "Cart" button on the top left > look for the "Add a Gift Note" field.


Do you offer wholesale pricing?   

Yes! If you are interested in placing a wholesale order, please visit our wholesale site at


Does Lou Lou donate to good causes?

Yes we do! We've created a program at Lou Lou that we are so proud of, and every year we donate items to local Newborn Intensive Care Units. 


Have another question? Email us at!